# Terms of Service

The agreement for using Grip.

Last updated: September 26, 2026

## 1. Agreement

Extruct AI, Inc. ("we", "us") operates Grip, including its websites, software, and services (the "Service"). These Terms of Service (the "Terms") are an agreement between us and the organization that uses the Service ("you"). You accept these Terms by signing in, paying, or otherwise using the Service. The individual who accepts them for an organization confirms they may bind it. The Service is for business use only, by people 18 or older.

## 2. The Service

The Service lets you and the applications you authorize work with accounts you connect on Third-Party Platforms. A "Third-Party Platform" is a service we do not operate, such as a professional network, a messaging service, or a CRM. An account on one that you connect to the Service is a "Connected Account". Subject to these Terms, we give you a limited, revocable, non-exclusive, non-transferable right to use the Service for your business. We may change, suspend, or discontinue any part of the Service at any time. We may offer features marked as beta or preview. You use them at your own risk, and we provide no support for them.

## 3. Your account and Members

The people you give access to the Service are your "Members". You are responsible for your Members and for keeping sign-ins and other credentials secure.

## 4. Third-Party Platforms

You may connect only accounts you own or are authorized to use. You authorize us and our service providers to access and act on your Connected Accounts as you or your applications instruct.

**You are solely responsible for complying with the terms of each Third-Party Platform, and you use the Service with your Connected Accounts at your own risk.** A Third-Party Platform may restrict or close an account at any time. We are not responsible for Third-Party Platforms, their availability, changes to them, or any action they take or its consequences.

Grip is not affiliated with, endorsed by, or sponsored by LinkedIn or any other Third-Party Platform. LinkedIn is a trademark of LinkedIn Corporation.

## 5. Automation and AI

Every action taken through your account, your credentials, or the applications you authorize, including AI agents and your own code, is your action. We cannot always confirm an action's outcome, and an action may have been delivered even if the Service reports it as failed or unknown. Output the Service generates, including AI-generated content, may be inaccurate and is for information only.

## 6. Acceptable use

You will not use the Service to:

- send spam, harassment, or communications that break the law
- contact people without a lawful basis, or ignore their requests to stop
- process special categories of personal data
- use accounts you are not authorized to use
- resell or share access to the Service
- get around limits, or interfere with, probe, or reverse-engineer the Service
- build a competing product or dataset.

## 7. Your Data

"Your Data" is the data you submit to the Service and the data the Service retrieves from your Connected Accounts, other than the professional profile data about people, such as name, headline, positions, education, and public posts and reactions, that we hold for all customers. The lists you upload remain Your Data. As between you and us, you keep your rights in Your Data. You grant us the rights needed to provide and secure the Service and to hold professional profile data submitted to or retrieved through the Service for all customers, and we may use aggregated or anonymized data that does not identify you or any individual for any purpose. You are responsible for Your Data and for having every right, notice, and lawful basis needed for the personal data you process through the Service, including for the people you contact. The Service is not a backup, so keep your own copies. Where the law requires a data processing agreement, we will enter into one with you on request. The [Privacy Policy](https://trygrip.io/privacy/) describes how we handle personal data.

## 8. Fees

You pay the fees shown when you subscribe. We charge them in advance for each billing period, and your subscription renews each period until you cancel. Cancellation takes effect at the end of the current billing period. You authorize us and our payment provider to charge your payment method for each renewal. Fees exclude taxes, which you pay. **Fees are non-refundable.** We may change fees, and a change applies from your next billing period after we notify you.

## 9. Ownership and feedback

We own the Service and all rights in it, except Your Data and data owned by others. We reserve all rights not expressly granted. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

## 10. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without notice, including if a payment fails or is reversed, or if we believe your use breaches these Terms or creates risk for us, other customers, or any Connected Account. After termination we may delete Your Data. Provisions that by their nature should survive termination survive it, including those on responsibility for your account and its actions, responsibility for Third-Party Platforms, acceptable use, Your Data, fees owed, ownership and feedback, the disclaimer, limitation of liability, indemnity, governing law and disputes, and general terms.

## 11. Disclaimer

**The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, that any communication will be delivered or answered, or that any Connected Account will remain in good standing.**

## 12. Limitation of liability

**To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or access to any Connected Account, however caused and under any legal theory, including contract, tort, or negligence, even if we were told such damages were possible. Our total liability arising out of or relating to these Terms or the Service will not exceed the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or US $100.**

## 13. Indemnity

You will defend, indemnify, and hold harmless us and our affiliates, officers, employees, and service providers from any claims, losses, damages, and expenses, including reasonable legal fees, arising from Your Data, your use of the Service, your communications, your Connected Accounts, or your breach of these Terms or of law.

## 14. Changes to these Terms

We may update these Terms. We will notify you of material changes by email or through the Service. If you keep using the Service after an update takes effect, you accept it. An update does not apply to a dispute that arose before it took effect.

## 15. Governing law and disputes

The laws of the State of Delaware govern these Terms, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you and we consent to their jurisdiction. **You and we each waive any right to a jury trial. You and we may bring claims only individually, not as a plaintiff or class member in any class or representative proceeding.**

## 16. General

These Terms, together with any order form or data processing agreement we sign with you, are the entire agreement between us about the Service. If a signed order form or data processing agreement conflicts with these Terms, it controls, except that the limitation of liability in these Terms applies to all claims under it. You may not assign these Terms without our consent. We may assign them freely. We are not liable for failures caused by events beyond our reasonable control. You confirm that neither you nor your Members are subject to US, UK, or EU sanctions or located in a country under comprehensive sanctions. We send notices to your billing email address or to any Member's email address, and you send notices to the contact address at the end of these Terms. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.

## 17. Contact

Extruct AI, Inc. · support@trygrip.io